Shipping Policy
We ship Homture orders from our U.S. fulfillment warehouses. Below you will find information about shipping availability, processing times, delivery estimates, and charges.
Shipping Area
We currently ship within the United States only. Free standard shipping is available for orders delivered to the contiguous United States.
Alaska and Hawaii are excluded from free shipping. Shipping availability, charges, and any applicable delivery estimates for these destinations are shown at checkout. If no shipping option appears for your address, please contact support@homture.com.
Order Processing
Please allow 1–2 business days for order processing and dispatch. Orders are typically shipped via UPS or an equivalent domestic carrier.
Processing time is separate from the transit times below. Business days exclude weekends and applicable public holidays.
Shipping Methods and Fees
| Shipping Method | Shipping Fee | Estimated Transit Time |
|---|---|---|
| Standard Shipping | Free | 5–7 business days |
| Expedited Shipping | US$20 | 3–5 business days |
The rates and estimates above apply to the contiguous United States. Expedited shipping is available where offered at checkout. Please review the available options and final shipping charge before placing your order.
Transit times begin on the dispatch date, not the order date. They are estimates rather than guaranteed delivery dates. Expedited shipping shortens the estimated transit time; it does not shorten the order processing period.
Order Tracking
Once your order has shipped, you will receive an email containing tracking information. Tracking updates may take some time to appear after the carrier receives your package. If you cannot find your shipping confirmation, check your spam folder or contact us with your order number.
Delays and Delivery Issues
Delivery may be affected by public holidays, severe weather, or carrier disruptions. If we cannot dispatch your order within the stated timeframe, we will notify you and provide delay, cancellation, and refund options as required by applicable law.
If your package is overdue, arrives damaged, or is marked as delivered but has not been received, email support@homture.com with your order number and a description of the issue. We will investigate with the carrier and arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and your legal rights.
Returns
The shipping origin address is not a return address. Please contact our support team before sending any product back. Return instructions and the designated return address will be provided through the process described in our Return and Refund Policy. This process does not limit your statutory rights.
Contact Us
For shipping questions or assistance, contact support@homture.com. Please include your order number if available.